Pat Lynch’s Calendar

January 20, 2013 by Pat Lynch

Ask me anything at

2011-09-01 08.22.35

2015 Calendar

March 28 – WSBA – Seattle, Washington

March 29-March 31 – MD Expo – Nashville, TN

May 1 – HTMA-SC Conference – Columbia, SC

June 5 – Manny’s Meeting, Denver, CO

June 6-8 – AAMI Denver, CO

July 22-24 – MD Imaging Expo, Indianapolis, IN

August 11 – KAMI, Lexington, KY

August 19-21 – CEAI, Chicago,IL

Sept 9-11 – NCBA, Charlotte, NC

Sept 23-25 – VBA, Newport News, VA

October 1-3 – FBS, Orlando, FL

October 21-23 – MD Expo – Las Vegas




Georgia BMETs and Diagnostic Imaging Engineers Launch New Professional Society, HTMA-GA

March 6, 2015 by Pat Lynch


I am pleased to announce the launch of Georgia’s new Healthcare Technology Management Association, HTMA-GA.  Our goal is to provide an avenue for professional development through education and networking for medical and imaging equipment personnel working in the state of Georgia and surrounding areas.

HTMA-GA is a new organization, and as such, has a fluid mission and room for professionals and leaders like yourself to help mold HTMA-GA into one of the leading professional associations of its kind.  Through your participation, we can be whatever you want us to be.


Ben Lewis, President, HTMA-GABen Lewis

By becoming an individual member, for FREE, you’ll qualify for upcoming FREE education in your local area, as well as webinars and access to CMMS and TJC updates on our website.  When you become a member you will also have voting privileges in the association, which means that you will be able to influence the direction and goals of the organization. You can become an individual member by registering at .

In addition to becoming a member I would also like to invite you to meet us at our Kickoff breakfast at the MD Expo in Nashville at 8am on March 30, 2015.  You can get a FREE VIP pass for the MD Expo, which is a hundred dollar value, by visiting our website and contacting any sponsor located at the bottom of the home page.

How is this free to you?  HTMA-GA receives its funds through Corporate Membership, which is $300 per year.  This fee allows them to send you ONE email PER YEAR which will share services that they can offer to meet your medical and imaging equipment needs.  Corporate members also get their logo and link located at the bottom of our home page.  As needed, Corporate Members may also opt to sponsor additional events.  Corporate members can register at .

Financial accountability is extremely important to HTMA-GA.  Full financial details of our credits and expenditures are available to all individual and corporate members, as well as the general public on our Financial Accountability tab located on our website.

After signing up, please visit the forums page and tell us what you are looking to get out of HTMA-GA.  There is no better way to start off than to start off right!

I look forward to beginning this journey with you and working together to meet the needs of our profession in the state of Georgia.


Ben Lewis, MBA                                                                                                                                                                                                        President, HTMA-GA

Dignity Health will seek license to assume financial risk for patients

March 3, 2015 by Pat Lynch

By Melanie Evans  | February 27, 2015
Dignity Health is preparing to apply for a California health insurance license that will allow the San Francisco-based health system to accept the full financial risk for patients’ medical care.

In January, the system formed Dignity Health Provider Resources, a not-for-profit that will seek a limited Knox-Keene license. Such a license is required in California for health systems to enter into contracts with financial risk for the full spectrum of a patient’s care.

Dignity “will assume full financial risk for professional, hospital and other covered services” under contracts with California health plans, the system said in records provided to its lenders. Dignity “has not previously assumed full risk in this manner.”

Dignity Health declined to comment.

The license will not allow Dignity to market a health plan but will allow the system to accept full risk under contracts with insurers. Lloyd Dean, CEO of Dignity Health, has previously said the system would not create its own insurance company. “I think that’s ill-conceived,” Dean said. “I think it’s ultimately not going to be successful.”

Dignity operates hospitals across three states—Arizona, California and Nevada—but its officials have expressed bigger ambitions. It acquired U.S. HealthWorks, a 20-state operator of urgent-care and occupational health services, in August 2012.

The system is one of a growing number of hospital operators to aggressively expand into business models that allow hospitals to accept greater financial risk for the cost of care.

The strategy is increasingly common as Medicare, Medicaid and private health plans introduce incentives that can boost or erode hospitals’ and medical groups’ revenue based on their ability to manage the cost of patients’ care. Medicare officials and major providers and insurers recently pledged to increase incentives.

Ascension Health, the nation’s largest not-for-profit health system, has a pending deal to acquire Michigan insurer U.S. Health and Life Insurance Co. for $50 million. The insurer is licensed in 20 states and the District of Columbia and reported 2014 revenue of $80 million. Other hospital operators—Catholic Health Initiatives, Partners HealthCare, North Shore-Long Island Jewish Health System and Sutter Health—have launched or expanded insurance operations recently, with some early financial struggles.

Risk contracts are widely considered one way to blunt growth in U.S. health spending by giving hospitals and medical groups incentives to provide more efficient care. Such contracts are also worrying to some because providers could withhold treatment or avoid costly patients to save money. Risk contracts also often tie financial awards to performance on quality measures.

Hospitals and doctors that hold down spending against a target can keep some or all of what they save—depending on how much financial risk they agree to.

Dignity Health’s move to accept full risk is more aggressive than the system’s existing contracts and more aggressive than most of the types of agreements generally referred to as value-based.

Under typical accountable care contacts, for example, the financial risk is minimal. Global budgets are the riskiest agreements.

Follow Melanie Evans on Twitter: @MHmevans

7 Reasons successful people have mentors and you should too

March 2, 2015 by Pat Lynch




By Colleen Thompson on February 27, 2015 in Success




Does this sound familiar?


You have a big dream.


It’s what you were meant to do. It motivates you. It has you getting up early and staying up late.


But none of your effort seems to make a dent.


Even though you’re doing all you know to do, at the rate you’re going, you will never get where you want to be.


Maybe you are called to be a great parent or spouse.


Or, maybe you aspire to create a successful business that kicks money in your direction while you travel the world.


Either way, some of you will forever dream and some of you will be successful.


Ever wonder if there is a tool or technique that could bridge the gap between dreaming and living the dream?


Luckily, there is. It’s called mentoring.


Athletes, actors, business people, celebrity chefs, singers, authors – if you know their name, they likely have a mentor.


Ask a professional blogger if they have one.


According to The Mentor Hall of Fame, Elvis, Mick Jagger, Bill Gates and Winston Churchill all followed mentors.


If you want to be successful at anything – marriage, business, personal growth – you need a mentor.


Still not sure? Here are seven reasons why successful people have mentors and you should too.


1. They want success more than they want to be right


Have you ever been asked “Would you rather be right or would you rather be happy?”


This is something my mentor asked me when my husband and I were arguing too much. I was in the right. But I sure wasn’t happy.


Successful people want to be successful enough to let somebody more experienced guide them on how to move forward.


They aren’t set on feeling like the expert. They are set on becoming an expert at their own success, so they will take the advice of someone who has proven their expertise already.


2. They know the value of respectful copying


Successful people recognize what it takes to be excellent, even if they haven’t made it yet.


They know that most hurdles have already been solved.


Someone has poured their blood, sweat, and tears into inventing the lightbulb. A successful person is not going to waste their own sweat trying to do the same.
They ask how it’s done and then, apply those steps to their own goals.


They know they have blind spots that only someone outside the frame can see


“You can’t see the forest for the trees.”
“You can’t see the picture if you’re in it.”


These sayings cliche, but they’re true.


3. Successful people know they have blind spots.


They are humble enough to ask someone to look for the flaws in their thinking.


Successful people want to reach their goal badly enough that they’re willing to change.


They’re willing to work on their weaknesses so they can move forward.


4. They don’t want to fall for the Principle of Least Effort


Even the most motivated people are subject to the laws of life.


The Principle of Least Effort says that humans will try to get the most for the least, if the results are ‘good enough’.. That means that even the best will, sometimes, give mediocre effort if no one calls them on it.


One of your mentor’s jobs is to call you on it.


People who desire success let their mentor hold them accountable. They don’t want their own inclination to slow them down on their quest to reach their goal.


5. They know they need higher thinking to move forward


“We can’t solve problems by using the same level of thinking we used when we created them.” Whether Einstein really said this or not, it’s true.


Successful people carry themselves as far as they can on their own understanding.


Then they need someone else to point them to the next step. And, similar to not needing to be right, they don’t even need to understand why a strategy works to implement it. They want to understand so they can apply the strategy in other areas of life, but they don’t need to understand before moving forward.


I once heard a successful businessman and professional speaker say: “If you understood what I understand, you’d be where I am.”


6. They know a mentor can make general advice specific to their goal.


Have you ever read a personal growth book and come away knowing what you need to improve but having no idea how to actually make the change?


You’re not alone.


Of sixty arbitrarily chosen complaints about some of Amazon’s best sellers in the self-help and personal development categories, a full thirty-nine sited some version of ‘not enough practical techniques/how-to’s’ as their only disappointment.


Successful people know that someone with experience will be able to apply general success principles to their specific situation. Just like a mentor can see their blind spots, they can also see where a new principle will fit and have the best effect.


7. They know they need unbiased, consistent encouragement


To become successful, a person needs a certain amount of self-confidence.


That doesn’t mean that they never get discouraged in the face of challenges. And it certainly doesn’t mean that they don’t need encouragement.


Even the most successful need someone who knows where they are to remind them that they have what it takes to get their dreams.


I’m not talking a ‘Yes-Man’ telling them they’re awesome even when they foul things up. They need someone who will acknowledge their mistakes and remind them that they have overcome other, similar, challenges.


They need the coach who will stand over them yelling: “Again! You can do this. Get up and go again!”


Can you be mentored?


There is no doubt that successful people have a certain something.


That something is the willingness to be mentored.


Do you have the humility and the drive to ask for help in achieving your dream?


If you do, then it’s time to find a mentor, follow their direction and buckle yourself in.


Mentoring will change you, if you let it.


Author: Colleen Thompson


Bottom of Form


7 Reasons successful people have mentors and you should too



14 awesome websites you will like

February 6, 2015 by Pat Lynch
A little off topic, but a Friday Extra.   Pat

Posted on February 1, 2015

  1. Binge Clock – This website tells you how long it will take you to binge-watch your favorite TV shows, both with and without commercials.
  2. Joshworth – If the Moon were only 1 pixel…
  3. Inkle Studios – Make your own text adventure!
  4. Paper Rater – This site checks an essay that you paste in for plagiarism, grammar, sentence structure, and more. It also assigns a grade.
  5. Inspirograph – You will love this site if you like drawing with spirographs.
  6. BBC – The 25 biggest turning points in Earth’s history.
  7. – Where is the International Space Station right now and what it can see.
  8. Bombay TV – Subtitle your own Bollywood movie!
  9. Cocktail Maker – Tells you what drinks you can make with the contents of your bar, and what you should buy to maximize the number of drinks you can make.
  10. – 8 bit dashboard.
  11. Flat vs. Realism – A beautiful website that compares Flat vs Realism design in an interactive way. Won several awards for a good reason.
  12. Chernobyl NPP – Live feed of the Chernobyl construction site.
  13. Pixilart – Draw pixel art and share with others.
  14. Bitnode – Control an RC car over the Internet.

8 IT hiring trends in 2015

February 5, 2015 by Pat Lynch
Written by Akanksha Jayanthi (Twitter | Google+)  | January 30, 2015

Information technology is growing in all industries and sectors. Here are eight trends IT leaders will be looking for in the year ahead, presented by

1. A push for full-time employees. IT is largely a consulting-base industry, but organizations are increasingly looking to hire on IT staff full time. The report indicates the improving economy and a shift away from hiring freezes may be contributing to this trend.

2. IT certifications are on the rise. David Foote, chief analyst and research officer with Foote Partners, said in the report IT certifications increased by nearly 1 percent in market value for the year, demonstrating seven straight quarters of growth. Mr. Foote said this “is unprecedented in the 16 years we have been reporting certifications market pay.”

3. Big data skills are slowing down. Paying employees for big data skills is less prominent than expected, as the ROI on big data investments isn’t so apparent. “A bunch of big data skills dropped off the list [of skills with the highest pay premiums],” Mr. Foote said.

4. Human capital management is becoming popular. Mr. Foote said human resources technologies are gaining traction as it is becoming increasingly complicated to manage employees and their pay, bonuses and skills pay premiums. He suggested specializing in human resources IT solutions could be beneficial.

5. Employers have more cloud skills. As the demand for cloud technology rises, so does the number of employees with cloud skills and jobs, according to the report. “Employers have responded to cloud skills gaps with training and development to produce the skill levels they need,” Mr. Foote said. Additionally, market pay for cloud certifications increased 2 percent in the fourth quarter of 2014, totaling a 1.1 percent increase over the entire year, according to the report.

6. Cybersecurity skills remain in demand. Organizations are focusing more time and energy on cybersecurity issues, and IT leaders are pushing to take these threats more seriously. Certifications in auditing, hacking and forensics are valuable, and Mr. Foote said cybersecurity forensic analyst certification is the second highest paying certification among 55 certifications one can receive for information security.

7. IT architects gaining more demand. Both the demand and pay for IT and software architects is projected to grow in the upcoming year. According to the report, The Open Group Architecture Framework, security, data and infrastructure architecture are among the highest paying skills.

8. Along with architects, software quality assurance is needed. Not only do organizations need software and the architects who build it, but they need assurance that the job was done correctly and has good customer usability, according to the report.

13 Very Important Educational Tools You Barely Knew Existed

February 4, 2015 by Pat Lynch



Educational technology is advancing each and every day, such that it is not easy to keep up with it. Different educational applications are created daily making learning easier, better and richer. Some of the tools include:




The site is based in North Carolina and is owned by Goodwill Industries. Its main purpose is to build technological skills, literacy and mathematical skills for people across the world. The site offers classes free of charge and also has mobile apps that learners can use wherever they are. Presently, the site offers more than 700 lessons for free; and teaches various subjects ranging from simple subtraction and addition to Microsoft Office.




Scitable is a site that Nature Education created. The online site is concerned with science education and learning. There are numerous science eBooks and articles that visitors can browse through to learn more about science. Visitors are also able to learn and ask from science experts, form online classrooms and share their science articles or contents. The site is dedicated to science lovers who are eager to learn or pursue a career that is science-related


3. University Of The People


The online education site was created by Shai Reshef. It is non-profit tuition fee institution that offers computer science and business administration degree courses. It is an advanced online institution that works in conjunction with Catalyst Initiative, New York University, Yale and Hewlett-Packard. The systems provide opportunities to students for practicums, research and further studies. The site mainly focuses on developing countries but can also accept other countries. All, you need to do, is to apply.




Saylor, an online education site was created in 2008. It offers almost 200 free online courses which are majorly centered on the highest enrollment majors in USA. The site also enables learners to take part in discussion forums, print manuscripts and track courses.




Textbook Revolution is among the many sites that enable users to access free books. The site has a variety of textbooks for different topics and subjects from which, every learner can benefit. Despite not being popularly known, it is a site that is dedicated to helping students.


6 University Of Reddit


Most people, who frequent the internet, may be familiar with reddit but not the University of Reddit. The site offers visitors the opportunity to share their skills and knowledge via videos and class lectures. Presently, the site offers learning resources in different fields including computer science, math, science, social studies and philosophy.


7. Engineering for Change


Unlike other aforementioned sites which have educational videos and lessons, this site is a live collaborative webcast. Participants can learn and interact with other people regarding engineering topics. You are also able to involve yourself actively in solving humanitarian engineering matters. In the site, a fresh topic is introduced each month for users to ponder about. Anyone interested in learning more about engineering can sign up and enjoy the services offered.




Mentormob is a site that collects educational resources from other sites, puts them in an orderly manner then shares them. Users enjoy the benefit of creating their educational resources or surf through current collections put together by other users.


9 The Faculty Project


The Faculty Project enables learners to access lecturers and professors from renowned institutions like Vassar and Northwestern. The site covers a wide variety of courses from which, learners can choose their desired courses. It is still quite new, but it is rapidly growing as it is building up a good assortment of learning materials that students can learn from via PowerPoint, PDF and educational articles.




Learnthat is a brilliant site where learners can go through tutorials that are associated with technology, business and finance. The site has hundreds of useful videos and articles that enable students to sharpen their skills in digital marketing, management and other subject matters.




Memrise is a site that uses a combination of fun, brain science and community to help users learn. Most of the content is very visual and gamed- based. The visitors can boost their skills in a variety of fields like languages or other topics such as foodstuffs.




Alison online site is a 2007 site created to offer free online courses. The site offers more than 300 courses in ten different groups. Different people from around the world can get certified courses on topics such as human resources, legal studies and project management. The content provided is free of charge except for 20 dollars you are expected to pay when getting a copy of your certificate.


LearnersTV is a site that brings together science animations, publications, videos, audio lectures and online tests. Users can get access to a broad variety of resources from which they can learn. Whether you are looking for in-depth experience or a simple research, the site will provide all the necessary material you need.



12 Changes We Can Make to Have Everyday Simplicity

January 9, 2015 by Pat Lynch
By on January 7, 2015 in Happiness, Lifehacks

One of the main reasons we suffer so much is complexity. Our constant effort to make everything complex, although it’s quite simple, is what makes us want to give up, to just escape and leave everything behind.

Simplicity is what we need more of.

The funny thing is that things are so simple in their natural form. But we insist on making them hard, then we can’t handle them and it’s just too much for us.

What we need to do is simplify.

And if we make that a daily habit, we’ll have a happier and more peaceful life, full of joy and mindfulness.Here are some simple changes to make in order to live more simply and thus stop suffering and living with effort:

1. Choose the truth.
Speak directly. Truth is so much simpler than lying to yourself, living in an illusion, not being honest with others.

2. Accept.
Denial is complex. We often deny who we are, the choices we’ve made, the things we want, the reality as it is.

But imagine a world where everyone accepts everything that’s done, said and thought. Wouldn’t that be amazing?

Start by accepting yourself for who you are, with all your good and bad sides, past mistakes, dreams and plans, habits and desires.
Then, once you are okay with that, you can easily change.

3. Speak less.
We speak too much, and don’t really say anything meaningful. At the same time we don’t listen to others, so others don’t listen to us. That’s why communication is so complex these days.
So from now on why not speak less and listen more?

4. Ditch excuses.
We make so many excuses every day. We’re good at finding reasons not to do something even if we want to, not to give new things a try, not to meet new people, not to change.

Living like that is hard. Instead, we should embrace simplicity and just do the things we want to do. Simple as that!

5. Dress simply.
Eliminating accessories can make life easier. Also, we have so many clothes we haven’t worn in years, and others we’re probably not going to wear any more. So get rid of them.

6. Create silence.
Take some quiet time for yourself every now and then. There’s so much noise everywhere around us that we can’t hear our own thoughts.

7. Walk more.
Doing that means you’ll drive less and be more active.

8. Focus.
We are productive not when we have many tasks and are busy all the time, but when we focus on one activity and eliminate everything else.

9. Eat simply.
Variety is an illusion in the kitchen too. All the kinds of food we have today are just too much.

We use too many condiments, eat too much fats, think dessert is a must, eat many times a day, and so on. Stop doing all that.

Eat the basics: fruits and veggies, fish and meat, dairy products, nuts, olive oil, rice, potatoes and legumes.

10. Let go of control.
You can’t control most of the things, even in your life. Accepting that will make everything so much simpler and easier.

We constantly worry about the things we can’t control, fear how they’ll turn out and try so hard to fix them. But the truth is that they don’t need to be fixed. Everything will be fine. Just go with the flow and do the best you can, everything else will fall into place.

11. Remove clutter.
Throw away all the things that you don’t use in your house. Eliminate stuff that only takes up space.

Once you do that you’ll have less belongings to worry about, take care of, clean and fix. And you’ll feel freer.

12. Buy less.
The more you buy, the more you have, the more money you spend and the less satisfaction you get.

So the next time you’re thinking of buying something, give it some time, ask yourself whether you really need it and are going to use it a few weeks from now.

These are just some of the ways to simplify your life. They all consist of eliminating, activities to stop doing, things to get rid of, letting go and so on. It’s easy. And the benefits are priceless – peace, space, freedom, contentment, awareness, happiness.


10 commandments of employee engagement

January 8, 2015 by Pat Lynch
from Ragan's Healthcare COmmunications News
Respecting, informing and praising your staffers should be just the beginning. Here’s an array of ways to boost morale and involvement up and down the organizational chart.
By Mel Kleiman | Posted: January 8, 2015

With the new year underway, it’s a good time to pause, look at the big picture, and resolve to do even better in 2015.

In that light, here’s something to ponder: Other than a paycheck, do you give your employees good reasons to come to work each day?

Here are a few ideas to help you pump up employee engagement and make recruiting easier, too:

The 10 commandments of engagement

1. Thou shalt differentiate yourself. What do you offer that other employers don’t? Are your policies more family-friendly? Maybe you’re more flexible or you promote from within more often. Whatever it is, talk it up and publicize it, because your people might not know or notice unless you point it out.

2. Thou shalt make sure they feel they’re in on things. Solicit their opinions, brainstorm solutions to problems, tell them the whys of what’s required of them and never let the reason be, “Because I said so.”

3. Thou shalt recognize every job well done. The best way to encourage positive behavior is to recognize it immediately. Make the recognition specific and personal. Whether it’s written or spoken, it should go something like: “[Person's name], you handled that [specific task/interaction] in the best possible way. I really appreciate how you [what the person did].”

4. Thou shalt give the gift of your undivided attention. Regularly, be it once a year or once a week, set aside time for a meeting or lunch with each of your key players (the ones you would hate to lose).

5. Thou shalt make work fun. Offer contests and jokes, pass out lollipops, bring in bagels on Fridays, ring the bell when a sale is made, celebrate employment anniversaries and birthdays. There’s no reason work can’t be fun, and there are lots of good reasons why it should be.


6. Thou shalt express your appreciation. In addition to recognizing specific tasks done well, appreciate your people for behaviors that make a difference. Thank them for helping co-workers, for great teamwork, for dependability, for taking responsibility. What you focus on increases, so focus on what you appreciate.


7. Thou shalt re-evaluate your rules. Ground rules ensure that everyone is on the same page about how the game is played. Some employers go wrong, however, in not trusting their people to do the right thing and having a rule or regulation for everything. Make sure every rule is necessary and that everyone understands why it is necessary.


8. Thou shalt be a role model for respect. Who gets more respect, a bank vice president or a store cashier? Did you ever stop to think the cashier probably handles more money, a greater variety of transactions, and interacts with more customers every day than the VP? All work is worthy of respect, and management sets the tone. When each employee feels respected and valued, they’ll respect management, one another and, most important, your customers.

9. Thou shalt build relationships. Many employees consider good relationships with managers, co-workers and clients just as important as compensation, if not more so. Once again, management sets the tone with team-building exercises, mentoring programs, asking all employees to vet potential hires, roundtable meetings and annual retreats.

10. Thou shalt make responsibility your modus operandi. Let it be known that everyone will be held responsible for meeting their commitments and fulfilling their duties. This does not involve assigning blame. Rather, when someone falls short, seize the opportunity to find out what went wrong and how to improve systems and communications so it never happens again.

May you and yours enjoy a peaceful and prosperous 2015!

60 Free Computer Science College Courses You Can Take Online in 2015

January 7, 2015 by Pat Lynch
for the National Edition
Spoiler alert: computer science is in. Like, it’s really inso far in, it’s reached the center of the Tootsie Roll pop.  ¯\_(ツ)_/¯ Of all the things you can do for yourself in 2015, the one thing you definitely need to do is to get into computer science. Whether you’re just a beginner or are someone trying to improve upon or to refresh things you’ve learned previously, there’s a limitless number of resources across the Internet of which you can take advantage. In the upcoming year, consider taking one of these free computer science college courses online.

Published on a recent Hacker News post by user denismars, the 60 following computer science courses are all online classes that are provided completely for free by various professors, departments and universities across the world through each respective university’s website. According to GitHub user prakhar1989, the originator of the list, the 60 computer science courses are all relatively unknown but deserve some attention. While most people are familiar with MOOCs through platforms like Coursera or MIT OpenCourseWare, the courses listed are provided directly from University pages and include everything from beginner courses on programming languages, to more advanced courses in machine learning.

Consider checking out one of the free computer science college courses. Classes come from places like Carnegie Mellon, Stanford, and MIT. The classes are sorted by focus: Introduction to CS, Systems, Programming Languages/Compilers, Algorithms, CS Theory, and Miscellaneous. To read more on course descriptions, visit the original post on GitHub.

60 Free Computer Science College Courses to Take in 2015

Introduction to CS


Programming Languages / Compilers


CS Theory


(H/T Hacker News)

10 Ways to Write Better Emails

January 2, 2015 by Pat Lynch
 (and Just Maybe Change the World)
By Alexandra Franzen, December 30, 2015

Want to make a new year’s resolution that you can actually stick to?

One that will instantly improve your life and career, make your colleagues’ lives easier—and maybe change the world?

Commit to writing better, simpler, clearer emails.

The kinds of emails that people actually look forward to reading.

Chances are, you’re going to spend over a quarter of your workday dealing with emails, so if there’s one thing you choose to upgrade in the new year, you might as well start with your communication skills.

Here are 10 ways to take your emails from mediocre to majorly awesome—while inspiring other people to step it up, too:


1. Announce Your Intentions Upfront—and Get to the Point

“Hey! I know you’re busy getting ready for the conference, so I’ll get right to the point. I am writing today because…”


2. Try to Include One “Big Idea” Per Email

“The main thing to remember is…”

“The key takeaway from our conversation is…”

“The one thing I need from you, right now, is…”


3. Try to Use Statements, Not Open-Ended Questions

This: “I think launching the new campaign on Thursday is the best choice. If you agree, write back to say ‘yes,’ and I’ll proceed. If not, let’s talk.”

Not this: “So, what do you guys think? I’m open to everybody’s ideas!”


4. Be Surprisingly Generous

“Congratulations on your promotion. Very exciting. P.S. I left an inspiring book on your desk. Just a little something to usher in the next chapter. Enjoy…”

“I was thinking about your new project. Here’s a free resource that might help…”

“I’ve got a free guest pass for a local co-working space. I want you to have it. Enjoy…”


5. When Delivering Criticism, Be Respectful and Specific

“Thanks for all of your work. We’re getting closer, but the logo still isn’t feeling quite right. Here are three specific adjustments that I’d love for you to make.”


6. Show Your Humanity

“So sorry to hear that your dog passed away. Mine went to doggy-heaven last year. If you want to talk about it, I’m here. If you want to not talk about it (and go out for a coffee or do something fun), I’m here, too.”


7. Tell Your Reader What You Need—and When You Need It—Upfront

“Hey! Here’s a quick recap of our conversation—plus two questions for you at the end. I’d love to receive your responses by [date] so that we can keep moving forward on schedule.”


8. Occasionally, Send Emails That Include a Compliment, Not a Demand or Request

“Hey. You did a terrific job at the press conference. You were funnier than Ellen DeGeneres and totally nailed the message. Thanks for making our company look great!”


9. Whenever Possible, End With Some of the Most Beautiful Words on Earth

“No rush on this.”

“For your information, only. No action necessary.”

“No response required.”


10. Above All: Astonish People With Your Brevity

It’s not always possible, but try to express yourself in three sentences or less. Or as close as you can get. (Think haiku, not memoir.)

If you’re struggling to keep it brief, you might want to pick up the phone, have a face-to-face conversation, or spend a little more time thinking about what you really want to say. (My free workbook, Feel. Know. Do., can help you to organize your thoughts before you hit “send.”)

When you write better emails, you set a new barometer of excellence—inspiring everyone around you to communicate more clearly and effectively, too.

You might not be destined to be the next Dalai Lama or Mother Teresa, but helping to remove friction, irritation, and time-wasting misunderstandings from your workplace? That’s a big deal.

After all, one well-written email can change someone’s day, shift someone’s attitude, nudge a project into motion, or even change someone’s life. You never know what the ripple effects might be.

So, lead the charge. Be the change. Show your colleagues how awesome emails can be.