Sales and Delivery FAQ
What is the next step? What should I expect?
After your order is placed, you will receive a post sale letter describing the process. Basically, once we get your signed paperwork, deposit and credit approval, we will start working on your order. Depending on your purchase it could take between 7 days and a few weeks to fill your order but we will be working to deliver your system as soon as possible. If at any point in this process you have questions, please follow up with your sales consultant for more information at 800-958-9986.
What will come with my ultrasound system?
In addition to the equipment on your sales order, you should expect the following with your system:
- Orientation Manual
- Operators manual for your system
- Starter kit consisting of gel, media (MO disc or SVHS tape) and probe covers or ECG leads if applicable to your system
How will my system be shipped to me?
Depending on your conversations with your sales consultant and depending on your facility's physical set up, your system may be delivered in one of three ways:
- GMI Driver - if in our local delivery area
- Fedex - if a national delivery or needing a faster delivery time. It helps if you have a loading dock or area to uncrate the cardboard box. You will also have to uncrate the system and dispose of the crate, pallet and foam. Please visit the installation website for more information.
- Light Truck Line (LTL) - if you are unable to manage the crate. On LTL your system will be bubble wrapped and rolled into your office. You will need scissors or a knife to carefully cut open the bubble wrap to unwrap your system. You will then need to dispose of the bubble wrap and packaging materials.
How do I schedule my in-service/applications training?
Your sales consultant will work with you to get your applications training scheduled as close to your delivery date as possible. Please check with them for any quesitons you may have. We recommend not using your system until your applications expert is there with you to do the initial installation and set up of your new system.
Why is in-service/applications training so important?
This is one of the most critical parts of your new ultrasound purchase. You applications specialist is a professional trainer with experience on how to operate and set up your specific system. They will walk you through the "knobology" of your system, give you tips and tricks for your new system and set up your presets to match your preferences. Use your trainer as a resource and be prepared to focus on the training.
How do I get my new system onto my DICOM network?
If you ordered a DICOM system and have an existing network, you applications trainer will help you get your new system onto your network. Please have your IT support person complete our network assessment questionaire provided by your sales consultant. Your IT person should also remain available for that day to the applications person or to a GMI technical support engineer (TSE) in case there are issues getting your system onto the network. Please ask for our network assessment form if you are not familiar with what information you will need to input into your system.
I leased my system through the GMI Trade-Up Program and am interested in upgrading my system. Who do I contact to look into my options?
Please contact your original sales consultant for more information on your trade-up options. If you don't remember who you worked with, please call the office at 800-958-9986 and ask for Sheri Hauser or Kate Spencer. Either one of them will be be able to get you to the appropriate person.
