Ultrasound Service Positions – GMI Careers


Probe Repair Technician

GMI is looking for an experienced, self-motivated individual to join our Ultrasound Transducer Repair Team.

Responsibilities Include:

  • Completing quality repairs to expected turn times by completing mechanical assembly, soldering, refinishing techniques, and troubleshooting.
  • Maintaining service records and documentation related to the repair process.
  • Repeatable and accurate quality inspection of ultrasound probes prior to, during, and at completion of repair.
  • Troubleshooting to determine root cause / problem solving.
  • Working with the probe repair team to prioritize workflow to meet expected turn times.

 

Qualifications include:

  • Ability to work with small parts, tool, with the occasional use of a microscope.
  • Awareness and execution of safety procedures.
  • Must be able to work with various chemicals and compounds.
  • Must be able to read, comprehend, and/or write instructions.
  • Required to be self-motivated working both individually and collaboratively with team mates.
  • Ability to handle multiple projects simultaneously and meet deadlines in a fast-paced environment.
  • Basic knowledge of Microsoft Office and use of productivity software.
  • Mechanical assembly experience preferred.
  • Soldering experience is preferred but not required.

 

Benefits/Compensation include:

  • Competitive base salary
  • Excellent Company sponsored benefit plans
  • Paid time off
  • And more…

 

Submit resume to Ashleigh Dillon, HR Manager via e-mail at hr@gmi3.com or fax to 704-759-6950.


Ultrasound Service Technician

This role is for an entry-level in-house ultrasound service technician who can test, document, and communicate results to the rest of the GMI organization. This position allows intense learning for market leading Medical Ultrasound products including Samsung, GE, Philips, Siemens, and more. There is potential for career growth into the Field Service Engineer role after months of on the job training in various roles and through structured training classes.

Responsibilities include:

  • Primarily responsible for assisting the team with check-in for all probes and parts as equipment enters the building. This includes testing using various test methods, identifying equipment failures, and documenting and communicating your findings.
  • Primarily responsible for assisting the team with check-out of all probes and parts as equipment leaves the building. This includes testing, verifying, and documenting each item outbound.
  • Responsible for assisting Senior technicians with repair and checkout of ultrasound systems.
  • Support probe repair and board repair departments with testing and evaluation of parts, probes, test bed ultrasound systems, and test equipment as needed.
  • Maintain and repair in-house test bed ultrasound systems and equipment as needed.
  • Hours are M-F 9AM-6PM with some flexibility and overtime available.

 

Qualifications include:

  • Must have AS in Biomedical Engineering Technology, Biomedical Equipment Technology, Electronics Engineering Technology or equivalent military or work related experience.
  • Must be able to read, comprehend, and explain operating instructions, user manuals, procedural manuals, work instructions, testing documentation, service manuals, etc.
  • Strong general troubleshooting skills.
  • Computer troubleshooting and repair skills preferred such as replacing hardware, installing drivers, and reloading software.
  • Basic network troubleshooting skills preferred.
  • Basic proficiency in Windows XP/7/10 and Microsoft Office products (Word, Excel, Outlook, Internet Explorer)

 

Benefits/Compensation include:

  • Competitive base salary
  • Excellent Company sponsored benefit plans
  • Paid time off
  • Paid Holidays
  • And more…

 

Submit resume to Ashleigh Dillon, HR Manager via e-mail at hr@gmi3.com or fax to 704-759-6950.


Customer Service Engineer

The Customer Service Engineer is responsible for providing exceptional ultrasound service support and technical knowledge to GMI customers at their locations. This position responds to and resolves all service related issues primarily within the assigned territory.

Responsibilities include:

  • Serve as primary onsite support engineer for all GMI customers within assigned territory for contract, warranty, and billable service calls.
  • Provide back-up onsite support in other territories as necessary.
  • Communicate with Customer Service Coordinators (CSC) to receive and provide detailed follow-up information regarding new ultrasound service calls, follow up on open calls, and bring issues to closure.
  • Consult by phone and e-mail with Senior Customer Service Engineer and or other technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue.
  • Travel to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services.
  • Resolve system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance.
  • Ensure GMI values are upheld in all customer communications and the highest level of customer service is provided in all interactions.
  • Generate billable service calls and PM services for new customers within territory.
  • Sell new service contracts and renew existing customer contracts.
  • Generate system sales leads and communicate those leads back to GMI sales team.
  • Train and disseminate knowledge to the rest of the organization regarding ultrasound equipment.
  • Participate in the on-call rotation schedule for after-hours tech support calls.

 

Qualifications include:

  • Biomedical or electronics degree or equivalent experience
  • 2 to 4 years of medical imaging field service experience; Ultrasound repair experience highly preferred
  • Excellent communication skills (written and verbal) are essential, including the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must be able to write reports, business correspondence, and procedure manuals. Must effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Math skills required, must be able to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Working knowledge of Microsoft Office, including Word, Excel, and Outlook
  • Able to work in a fast-paced environment while juggling multiple projects/tasks to meet deadlines
  • Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardizations
  • Valid driver license and Motor Vehicle Record meeting company requirements and guidelines

 

Benefits/Compensation include:

  • Competitive base salary
  • Excellent Company sponsored benefit plans
  • Paid time off
  • Paid Holidays
  • And more…

Submit resume to Ashleigh Dillon, HR Manager via e-mail at hr@gmi3.com or fax to 704-759-6950.


Experienced Electronics Repair Technician

GMI is looking for a talented, self-motivated individual to join our Board Repair Team. Ability to use common industry repair & troubleshooting tools to diagnose and repair printed circuit boards, power supplies and various other components of ultrasound systems/equipment. Must also have the ability to troubleshoot without the use of schematics or diagrams and work in a team-based environment.

Submit resume to Ashleigh Dillon, HR Manager via e-mail at hr@gmi3.com or fax to 704-759-6950.