GMI’s service department lives by what we call “Fanatical Customer Support”. It’s what sets us apart from all other service organizations. We know that you can go elsewhere to get a part, service or the equipment you need, but we have a team that is focused on enabling healthcare providers to consistently deliver high quality care with a positive financial outcome.
Consultative. Experienced. Creative.
Not the words you’d use to describe your average equipment service team. Then again, GMI is not average. Our approach to selling and servicing ultrasounds is centered on your needs, not our bottom line. Our sales staff is knowledgeable and creative – able to help you identify the best solution for your real-life needs and customize service solutions to meet your budgets. Our field service engineers are just plain smart – adept at servicing multiple manufacturers with precision and speed. And all service calls are managed through GMI to ensure compliance with our strict standards. When it comes down to it, we are all in this together.
We have references in your area and always offer the GMI Satisfaction Guarantee™
Need help with Accreditation? Need a vendor that can help get your PMs completed and documentation filled out? GMI can help with our Accreditation PMs and PM Plus programs.
We are always here if you need us. Even if you aren’t on board with one of our innovative programs, we are available to provide technical support and on-site T&M support with our fully trained service engineers.
GMI has OEM and platform specialists available to help you troubleshoot your down system or service issue. Tap our knowledge, experience, hero kits and field labor when you need them to help get your systems back up and running.
All we ask is that you buy the part or probe from GMI. Technical support is an invaluable resource to save you time and money but it isn’t free. We can afford to provide these support services by providing you with the parts and probes to keep your systems running.
The fastest and most cost effective way to get your standard or TEE probes back up and running. Next day loaner, free evaluation, and always the “Lessor Of” the repair price or the capped price.
If you like your loaner (and at your discretion), you can approve the repair or capped price and keep the loaner. Transaction complete! And you get the benefit of an extended warranty covering the entire probe, not just the repairs that were preformed.
Contact Us for more information on this program or to request a loaner probe for next day delivery.
GMI has world class training sessions available at our headquarters in Charlotte, NC. We can also bring training to your company, hospital or hospital system if you need custom content or want to keep your travel budgets low. We also have Road Show Training Classes in many major markets around the country throughout the year.
Our classes cover all major ultrasound and nuclear medicine platforms and are hands on and highly interactive. See our training brochure for class content and additional information. Download our Training Guide or contact us for more information on our innovative training programs.
Can’t find what you are looking for? Call 800.958.9986 to speak to a qualified GMI representative.